Tatiana’s Story: Finding confidence through learning*

Learn Plus Us ESOL tutor, Laura (left) with Restart Scheme participant, Tatiana (right)

[*UPDATED 23 April 2025 - see end of article for update]

Overcoming Language Barriers

Tatiana, originally from Moldova, has lived in the UK since 2019. A trained cook in her home country, she had worked in warehouses and as a cleaner since moving to Northampton. However, when her last workplace closed in April 2024, she found herself unemployed. On top of this, serious health issues limited the type of work she could do.

Despite living in the UK for several years, Tatiana struggled with English. She had attempted to learn through online courses and language apps, but her lack of confidence and fluency made everyday tasks—like calling the GP—overwhelming. When she joined the Restart Scheme in October 2024, she needed a translator to communicate with her employment coach, Jessica, highlighting just how much of a barrier language was to her finding a job.

The right support at the right time

Determined to help Tatiana gain independence, Jessica guided her through job applications. She secured two interviews but was unsuccessful due to her English proficiency and lack of personal transport. Realising that language was the key challenge, Jessica referred her to Learn Plus Us for online ESOL (English for Speakers of Other Languages) classes, which was delivered as part of the Restart Scheme.

Tatiana initially felt discouraged. She compared herself to other learners and believed she was falling behind. However, with encouragement from her tutor, Laura, and additional one-to-one support, she started building her confidence. Laura insisted that Tatiana avoid relying on Romanian translations, helping her think directly in English. Tatiana embraced the challenge, attending nearly all her lessons, completing homework, and acting on feedback.

A remarkable transformation

After just 10 weeks, Tatiana has made excellent progress. She passed her Entry 2 ESOL exams with excellent grades and, more importantly, gained the confidence to speak in English independently. She no longer needed a translator for her appointments and even started calling her GP on her own—a major personal achievement.

Jessica, her employment coach, was amazed at the change: “I was over the moon at my last appointment with her. We completed the whole session without a translator, and we even shared jokes! It was amazing to see her come this far.”

Laura, Tatiana’s ESOL tutor, with Learn Plus Us also reflected on Tatiana’s progress: “We feel lucky to witness the journeys of learners like Tatiana. Every participant comes with a unique background and challenges, which can shape their motivation and learning style. It’s not always easy, but it’s incredibly rewarding. Helping Tatiana find ways that worked for her and boosted her confidence beyond just learning English has been a joy.”

Tatiana has now moved on to Entry 3 ESOL and is motivated to continue improving her English. She is confident that once she completes this level, she will find a part-time job suited to her health needs.

Reflecting on her journey, Tatiana shared: “I never thought I would be able to speak English at 60! But now, I can call my GP, have conversations, and feel independent. It’s a great feeling.”

Tatiana’s story is proof that it’s never too late to learn. With hard work, and with the support of the Restart Scheme, and perseverance, she is opening doors to new opportunities and a brighter future.

*UPDATE 23 April 2025

We are delighted to share that a few days ago, Tatiana visited the Northampton Jobs 22 office to tell Jessica, who was her Restart Scheme employment coach, that she had recently secured a job and she was thrilled to bits.

This is what Tatiana said to Jessica: "I have now secured a cleaning job position that takes my health conditions into consideration. I have been working for over two weeks and it’s going really well. I would never have felt confident to apply for work and attend interviews without the support of the Restart Scheme."

From everyone at Jobs 22 and Learn Plus Us who supported Tatiana on her employment journey, we want to say a huge congratulations to Tatiana for her courage and perseverance. All the very best of luck in your new role, and continue gaining confidence with your English skills.