National Careers Service delivery by Jobs 22 receives Matrix accreditation

Following a recent assessment at the end of October, the National Careers Service delivery by Jobs 22 has been successfully accredited to the matrix Quality Standard for Information, Advice and Guidance services.

The assessment consisted of 21 interviews with staff, customers and partners and an extensive document review.

Areas of strength identified include:

·       While being a relatively new organisation, it was apparent the team has created a very supportive (staff) culture. 

·       The development of an easy-to-follow and clear ‘Customer Journey’ document. 

·       In discussions with the assessor, and comments from staff and partners, it was clear that managers are open and transparent. 

·       Throughout the assessment it was clear that the team are very focused on ongoing development and continuous improvement. 

·       Staff recognise the importance of building local relationships.

Roger Chapman, Head of the matrix Service for The Growth Company said: “This is a fantastic achievement for Jobs 22 – National Careers Service delivery and I would like to congratulate the team on their success. We believe that at the heart of high-quality advice and support services are strong leadership, excellent service and a focus on continuous improvement, all underpinned by effective use of the resources available. The matrix Standard is designed to benchmark organisations against best practice in these areas. With their accreditation success, Jobs 22 – National Careers Service delivery is working to provide the best possible support to their customers.”

Commenting on the award, Steve Howe, Regional Manager for the National Careers Service at Jobs 22 said: “This is excellent news and I’m so proud of the whole team, their commitment really shines through. It highlights how dedicated the whole team is in providing a first-class service to our customers and partners.  

“We won’t stop there though; we want to continue improving the service we offer. The next aim is to achieve this accreditation across the whole of Jobs 22.

Next steps

The matrix review assessments take place every three years, with annual Continuous Improvement Checks.  

While this assessment focused on the National Careers Service delivery, the intention is to extend this across the whole of Jobs 22 in due course.

About the matrix standard

The matrix standard is a framework used to assess an organisation’s competency in the field of Information, Advice and Guidance (IAG). matrix accreditation is a recognition of an organisation’s high standards of IAG delivery.  

The matrix Standard is owned by the Department for Education and is managed by The Growth Company on their behalf. 

For more information about the matrix Standard please visit www.matrixStandard.com.